Our commitment
We want you to enjoy your Toyota Gazoo Racing merchandise. This policy applies to physical goods purchased directly from the Penrith Toyota GR Store and operates alongside your rights under Australian Consumer Law.
Faulty, damaged or incorrect items
If your order arrives damaged, is faulty, or is not what you ordered, contact Penrith Toyota as soon as possible with your order details and clear photos where available. We will assess the issue and arrange an appropriate repair, replacement, or refund in line with Australian Consumer Law.
Change of mind
Change-of-mind return requests can be made within 30 days of receiving your order. To be eligible, the item must be unused, unworn, unwashed, and returned with all original tags and packaging.
- Return postage for change-of-mind returns is the customer’s responsibility.
- Original delivery charges are not refundable for change-of-mind returns.
- Clearance, personalised, and special-order items cannot be returned for change of mind unless required by law.
Refund timing
Once an approved return has been received and inspected, any refund will be issued to the original payment method. We will keep you updated if further information is needed to assess your request.
Local pickup orders
Please inspect your item when collecting it from Penrith Toyota. If there is an issue, speak with our team before leaving where possible so we can help promptly.